Q1: Is identification required for transactions with Money Royal?
Answer: Yes, a government-issued photo ID (non-expired) is mandatory when exchanging banknotes or precious metals equal to or exceeding $2,000 CAD.
Q: Does Money Royal cash Traveler's cheques (Canadian or Foreign)?
Answer: Money Royal does not cash Traveler's cheques in any currency.
Q3: Does Money Royal buy or sell foreign coins?
Answer: Money Royal does not engage in the buying or selling of foreign coins.
Q4: Interac E-transfer
In a world that demands speed, Interac E-transfer stands as a beacon. Swift and secure, this option ensures your transactions are not just timely but also protected.
Q5: Does Money Royal purchase gold or silver jewelry?
Answer: Money Royal does not buy jewelry.
Q6: Does Money Royal accept foreign drafts for exchange?
Answer: Money Royal cannot accept foreign drafts due to global compliance regulations. However, electronic transfers in various foreign currencies are welcome; contact us for available currencies and banking details.
Q7: Does Money Royal accept credit cards for payment?
Answer: Money Royal does not accept credit card payments for in-store purchases. Customers can pay with cash, Canadian debit cards, bank drafts payable to Money Royal, or wire transfers.
Q8: Does Money Royal accept 3rd party CAD cheques?
Answer: Money Royal does not accept 3rd party CAD cheques.
Q9: Does Money Royal charge service fees on top of exchange rates?
Answer: Money Royal does not impose additional service fees beyond the posted exchange rates.
Q10: Does Money Royal accept debit cards as a payment method?
Answer: Yes, but please note that debit cards have a daily transaction limit; ensure your limit is sufficient for your payment requirements.
Q11: How long does it take to exchange currency at Money Royal?
Answer: The duration varies depending on factors such as the type and amount of currency, payment method, and current market conditions. Money Royal strives to complete exchanges promptly while ensuring accuracy and security.
Q12: How is my personal information protected?
Answer: Your privacy is paramount. We employ robust encryption and security measures to safeguard your personal and financial information. Our commitment to your security is unwavering.
Q13: How are exchange rates calculated?
Answer: Our rates are calculated based on market conditions, ensuring fairness and competitiveness. Transparency is crucial to us, and we strive to provide the best value for your currency.
Q14: What are the customer support hours?
Answer: Our customer support operates during regular business hours. Check our contact page for specific hours. Rest assured, we strive to respond to your queries promptly.
Q15: What security measures are in place for my account?
Answer: We implement stringent security measures, including encryption and multi-factor authentication, to safeguard your account information. Your account security is our top priority.
Q16: Do you charge any hidden fees for exchanging currency?
Answer: Discover peace of mind with Money Royal – we never charge extra service fees on top of our posted exchange rates. Our commitment to transparency means you'll always receive a clear breakdown of costs before completing any exchange, ensuring you have